Platform Terms

Effective date: June 3rd, 2026 · Version: DRAFT v0.1

These Platform Terms govern your use of the Shift platform — the SHIFT mobile app and our website at www.shiftapp.nyc (the "Platform") — operated by SHIFT APP US LLC, a Delaware limited liability company ("Shift," "we," "us"). By creating an account or booking through the Platform, you (the "Client") agree to these Platform Terms.

1. What Shift is

Shift is a marketplace platform that connects Clients with independent businesses that provide home and other services (each, a "Provider"), such as cleaning and, over time, additional service categories Shift may offer. Shift is not a service provider, cleaning company, employer, or staffing agency, and does not employ, direct, supervise, or control any Provider or its personnel.

Each service is provided by, and contracted directly between you and, the Provider identified to you at booking (the "Service"), under the separate Service Terms. Shift is not a party to that service contract and is not responsible for the performance, quality, safety, or outcome of any Service.

2. Eligibility and account

You must be at least 18 years old to use the Platform. You agree to provide accurate, complete information, to keep it current, and to keep your account credentials secure. You are responsible for activity under your account.

3. Booking through the Platform

The Platform lets you find and book a Service. When you book, Shift arranges the appointment with a Provider, and a service contract is formed between you and that Provider under the Service Terms, which are presented to you at booking and which identify the Provider as the contracting party. Shift facilitates scheduling and communication but does not perform the Service.

4. Recording consent and pricing

Shift's recording program lets Providers offer their Services at a preferential price — either free of charge or at a discount — in exchange for your consent to first-person (egocentric) video recording of the session for the purpose of developing AI and robotics training data. The price for each booking is shown to you before you book. Your recording consent is a condition of the preferential (free or discounted) price for that booking.

You authorize Shift, and the Provider's personnel acting under the Shift recording program, to record the session at your location using Platform-approved equipment.

You represent that you are entitled to grant this consent for your property and that you will inform any other adults present that the session will be recorded; you are responsible for their awareness.

The recordings are handled by Shift in accordance with the Shift Privacy Policy.

Withdrawing consent and removing a session. Your consent is voluntary and you may withdraw it. You may ask us to remove a recorded session up until it has been de-identified and incorporated into a dataset made available to others; after that point, our ability to remove it from datasets already shared is limited, and we will delete it to the extent technically possible, as described in the Privacy Policy.

Sensitive content.The recording is limited to the work being performed and its immediate surroundings. The Provider's personnel are instructed not to record minors, intimate or medical situations, or sensitive identifiers, and recording may be paused or stopped at any time.

5. Your responsibilities

Provide safe and lawful access to the location for the appointment.
Before the appointment, secure or remove valuables, irreplaceable or fragile items, medications, hazardous materials, and sensitive documents.
Ensure the location is safe for the Provider's personnel and provide accurate information about it and the requested Service.
Inform other adults present that the session will be recorded.

6. Pricing and payment

Pricing varies by Service and booking and is shown to you before you book. Some bookings are offered free of charge and others at a discount in connection with the recording program (see Section 4).

Any amounts payable for a Service are owed to the Provider, which is the seller of the Service. Shift may collect such amounts on the Provider's behalf as the Provider's limited payment-collection agent and may use third-party payment processors to do so. Applicable taxes may apply and will be shown where required. Refunds and adjustments relating to the Service are handled by the Provider under the Service Terms.

7. The Platform is provided "as is"

Shift provides the Platform on an "as is" and "as available" basis and does not warrant that it will be uninterrupted or error-free. Because Shift does not provide the Service, Shift makes no warranty regarding any Service; warranties and responsibility for the Service are addressed in the Service Terms between you and the Provider.

8. Privacy

Your personal information and the recordings are handled as described in the Shift Privacy Policy, which forms part of your agreement with Shift. Please review it to understand how data is collected, used, stored (including processing in the European Union), shared, and how you can exercise your rights.

9. Limitation of liability

To the fullest extent permitted by law, Shift is not liable for any Service or for the acts or omissions of any Provider or its personnel; your remedies in respect of the Service are against the Provider under the Service Terms. To the fullest extent permitted by law, Shift is not liable for indirect, incidental, special, or consequential damages arising out of your use of the Platform. Nothing in these Platform Terms limits liability for death or personal injury caused by Shift's negligence, for fraud, or for any liability that cannot be limited or excluded under applicable law.

10. Indemnification

You agree to indemnify and hold harmless Shift and its affiliates from claims, losses, and expenses arising out of your breach of these Platform Terms, your misuse of the Platform, or any third-party claim arising from your granting access to your location or your failure to inform other persons present of the recording.

11. Changes

Shift may update these Platform Terms from time to time. We will post material changes and update the effective date and, where required, provide advance notice. Continued use of the Platform after changes take effect constitutes acceptance to the extent permitted by law.

12. Governing law and disputes

These Platform Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles. Any dispute between you and Shift arising out of or relating to the Platform will be resolved by binding individual arbitration in New York County, New York, under the rules of the American Arbitration Association. You and Shift waive any right to participate in a class action or class-wide arbitration against one another. Either party may seek relief in small claims court for qualifying claims.

13. Relationship to other terms

These Platform Terms govern your use of the Platform and your recording consent. The Service Terms (between you and the Provider) govern the Service itself. The Privacy Policy governs the handling of your personal information and the recordings. If there is a conflict about the Service, the Service Terms control; about the handling of data, the Privacy Policy controls; about the Platform and recording consent, these Platform Terms control.

14. Contact

SHIFT APP US LLC — 3500 South DuPont Highway, Dover, Delaware 19901 — us-support@joinshift.ai