NYC Cleaning Appointment Terms

shift · Effective date: May 24, 2026

By booking a cleaning appointment through shift, you unconditionally agree to all terms set out below. If you do not agree to these terms in their entirety, you must not book or participate in a shift cleaning appointment.

1. shift is a Platform, Not a Cleaning Company

shift (operated by shift App US LLC) provides a technology platform that connects independent cleaning professionals ("Cleaners") with individuals seeking cleaning services ("Clients"). shift is not a cleaning company, employer, staffing agency, or service provider. shift does not employ, direct, supervise, or control Cleaners in any capacity.

All cleaning services are performed exclusively by Cleaners acting as independent contractors. shift has no involvement in, and bears no responsibility for, the actual performance of any cleaning service.

2. Full Assumption of Risk by Client

By booking a cleaning appointment, the Client fully and unconditionally assumes all risks associated with allowing a Cleaner to access and work within their property. This includes, without limitation, all risks of property damage, personal injury, theft, loss of items, contamination, or any other harm that may arise during or after the appointment.

3. Cleaner Sole Responsibility for Services

The Cleaner is solely and exclusively responsible for all aspects of the cleaning service they provide, including but not limited to: the quality and outcome of cleaning work; any damage, breakage, staining, loss, or destruction of property or belongings; any personal injury caused to the Client, household members, pets, or third parties; and any other harm or liability arising from the Cleaner's actions, omissions, or negligence.

shift expressly disclaims all liability for any acts or omissions of any Cleaner. Any claims, disputes, or legal action arising from the performance of cleaning services must be pursued solely against the individual Cleaner responsible and not against shift.

4. Absolute Limitation of shift's Liability

To the fullest extent permitted by applicable law, shift, its parent company shift App US LLC, and their respective affiliates, directors, officers, employees, agents, licensors, and successors shall not be liable under any theory of law (including contract, tort, strict liability, or otherwise) for any damages whatsoever arising out of or related to a cleaning appointment, including but not limited to:

Property damage, destruction, or loss of any kind;
Personal injury, illness, or death;
Theft, fraud, or misappropriation by a Cleaner;
Emotional distress or reputational harm;
Any indirect, incidental, consequential, punitive, or special damages.

In no event shall shift's total aggregate liability to any Client for any and all claims exceed zero dollars ($0.00), it being understood that shift provides the platform entirely free of charge and assumes no liability in connection with the services performed by Cleaners.

5. Client Obligations and Responsibilities

The Client is solely responsible for:

Being present at the property for the full duration of the appointment to grant access and supervise;
Securing, removing, or disclosing all items of significant value, irreplaceable items, fragile objects, medications, hazardous materials, and sensitive documents prior to the appointment;
Ensuring the property is in a condition that is safe for Cleaners to work in;
Providing accurate information regarding the size, condition, and accessibility of the property;
Complying with all applicable laws regarding the recording consent given under these terms.

Failure to fulfill these responsibilities releases shift and the Cleaner from any liability for any resulting loss or damage. shift reserves the right to cancel or refuse appointments where the Client is not present, the property is deemed unsafe, or Client obligations have not been met.

6. Cleaner Right to Refuse

shift does not guarantee that a Cleaner will perform any particular task, complete an appointment, or provide service to any specific standard. Cleaners retain the absolute right to refuse, discontinue, or modify any cleaning task at their sole discretion, including but not limited to tasks they deem unsafe, unreasonable, outside the agreed scope, or otherwise objectionable.

shift bears no responsibility for any Cleaner's decision to refuse or curtail service, and no such refusal shall give rise to any claim, liability, or obligation on the part of shift. The Client's sole recourse in such circumstances is with the individual Cleaner.

7. No Warranty

shift makes no representations, warranties, or guarantees of any kind, express or implied, regarding: the quality, standard, or outcome of any cleaning service; the suitability, reliability, or professionalism of any Cleaner; or the fitness of the platform for any particular purpose. All services are provided on an "as is" and "as available" basis, and the Client relies on them entirely at their own risk.

8. Indemnification

The Client agrees to fully indemnify, defend, and hold harmless shift, shift App US LLC, and their respective affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: the Client's use of the shift platform; the Client's breach of these terms; any act or omission of the Client in connection with a cleaning appointment; or any third-party claim arising from the Client granting a Cleaner access to their property.

9. Recording Consent

By booking a shift appointment, the Client irrevocably consents to first-person video recording by the Cleaner throughout the duration of the appointment for the purposes of AI and robotics training data collection. The Client warrants that they have the authority to grant this consent for their property and all individuals present. Recordings are handled in accordance with shift's Privacy Policy.

10. Governing Law and Dispute Resolution

These terms are governed by the laws of the State of New York, without regard to conflict of law principles. Any dispute arising under or in connection with these terms shall be subject to binding individual arbitration in New York County, New York, under the rules of the American Arbitration Association. The Client waives any right to participate in a class action lawsuit or class-wide arbitration against shift.

11. Severability and Entire Agreement

If any provision of these terms is found to be unenforceable, the remaining provisions shall remain in full force and effect. These terms, together with shift's general Terms and Conditions and Privacy Policy, constitute the entire agreement between the Client and shift with respect to cleaning appointments and supersede all prior agreements or understandings.

Questions? Contact us at us-support@joinshift.ai.